This Privacy Policy explains how THE ACCENT EDIT MART LTD (“we”, “our”, “us”) collects, uses, stores, shares, and protects personal data when you visit or shop on THEACCENT.AFRICA.

We process personal data in line with the Nigeria Data Protection Act (NDPA) 2023 and other applicable Nigerian laws.

1) Data Controller & Contact

Data Controller: THE ACCENT EDIT MART LTD
Registered Office (Nigeria): 16, Asipa Street, IgbonA, Osogbo, Osun State, Nigeria
Operating Address (Ghana): GA-440-4496, House Number 115, Naa Ayaman Street, Banku Junction, Lartebiokorshie, Accra, Ablekuma Central, Greater Accra, Ghana
Privacy Contact Email: info@theaccent.africa
Support Email: support@theaccent.africa

If you have privacy questions or requests, contact us at the email above.

2) Personal Data We Collect

a) Data you provide

  • Full name, email address, phone number

  • Billing and shipping address

  • Account login information (if you create an account)

  • Customer support messages and communications

b) Transaction & order data

  • Products purchased, order history, amounts, currency

  • Delivery and tracking details

  • Transaction reference/ID and payment status (successful/failed/pending)

c) Technical data

  • IP address, device information, browser type

  • Website usage data, pages visited

  • Cookies and similar technologies

3) Payment Data Handling & Third-Party PSPs

Payments on THEACCENT.AFRICA are processed through third-party payment service providers (PSPs)/payment gateways.

  • We do not store full card details (e.g., PAN, CVV) on our servers.

  • Your payment details are collected and processed securely by the PSP under their security and privacy standards.

  • We may receive limited payment-related information such as: transaction reference, payment status, and where provided by the PSP, partial card details (e.g., last 4 digits).

PSP(s) used: [Paysecure / Paystack / Flutterwave / Stripe / etc.]

4) Why We Process Your Data (Purposes)

We process personal data to:

  • Create and manage customer accounts

  • Process orders, payments, shipping, and returns

  • Send order confirmations, invoices, and service messages

  • Provide customer support

  • Prevent fraud, abuse, and unauthorized transactions

  • Improve website performance and user experience

  • Meet legal, regulatory, audit, and tax obligations

5) Lawful Basis for Processing (NDPA)

We rely on one or more of the following lawful bases:

  • Contract: processing necessary to fulfill your order and provide services

  • Consent: where you opt-in (e.g., marketing communications/cookies where required)

  • Legal obligation: compliance with Nigerian laws and regulatory requirements

  • Legitimate interests: fraud prevention, service improvement, security monitoring (balanced against your rights)

6) Sharing & Disclosure of Personal Data

We may share personal data only as necessary with:

  • Payment gateways/PSPs (to process payments)

  • Courier/logistics partners (delivery and tracking)

  • Technology providers (hosting, email systems, analytics, security)

  • Professional advisers (auditors, lawyers)

  • Regulators/law enforcement where required by law

We do not sell your personal data.

7) International / Cross-Border Data Transfers

Your data may be transferred to or processed in countries outside Nigeria (e.g., where our hosting, PSPs, couriers, or service providers operate).

Where cross-border transfers occur, we implement appropriate safeguards such as:

  • contractual protections with service providers,

  • access controls, encryption, and security measures,

  • limiting transfers to what is necessary for service delivery.

8) Data Retention

We retain personal data only for as long as necessary:

  • Order & transaction records: 6 years

  • Customer support records: 24 months

  • Security/technical logs: 90 days

  • Marketing data: until you unsubscribe or withdraw consent

After retention periods, we securely delete or anonymize the data unless a longer retention period is required by law.

9) Cookies & Tracking Technologies

We use cookies to:

  • enable core site functions (cart, login, security),

  • remember preferences,

  • analyze traffic and improve performance,

  • support marketing/ads (if enabled).

You can control cookies via your browser settings. Disabling cookies may affect website functionality.

10) Your Rights Under NDPA

Subject to applicable law, you may have the right to:

  • request access to your personal data,

  • request correction of inaccurate data,

  • request deletion (where permitted),

  • object to or restrict processing,

  • withdraw consent (where processing is based on consent),

  • request data portability (where applicable).

To exercise your rights, email: info@theaccent.africa
We may request verification of identity before completing requests.

11) Security Measures

We maintain reasonable technical and organizational safeguards, including:

  • SSL encryption in transit

  • access controls and role-based permissions

  • monitoring for suspicious activity

  • secure hosting and backups

While we work to protect your information, no system is 100% secure.

12) Data Breach Notification

If a personal data breach occurs that is likely to result in significant risk to your rights and freedoms, we will take appropriate steps to contain it and notify relevant authorities and affected individuals as required by applicable law.

13) Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided data, contact us for deletion.

14) Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

15) Contact

Privacy Contact: info@theaccent.africa

Option 1 (Short – best for Checkout / Payment page)

Fraud Prevention & Order Review
For security reasons, some orders may be delayed for verification. We reserve the right to cancel or refund any order or transaction that appears suspicious or fails our fraud checks.

Option 2 (Standard – best for Terms & Conditions)

Fraud Prevention & Order Review
To protect customers and prevent fraud, we may review orders and transactions before processing or shipping. As part of this review, we may request additional information or verification. Orders may be delayed while verification is completed. We reserve the right to cancel, refuse, or refund any order or transaction that appears suspicious, unauthorized, or in breach of our policies.

Option 3 (FAQ format)

Q: Can my order be delayed?
Yes. Some orders may be delayed for verification to protect customers and prevent fraud.

Q: Can you cancel an order?
Yes. We reserve the right to cancel suspicious transactions or orders that fail fraud/risk checks. If payment was captured, an eligible refund will be issued to the original payment method as per our refund timeline.

If you tell me where you want to place it (Checkout / T&C / Privacy / Refund page), I’ll format it to match that page’s tone and headings.